Referrals – Recruitment Operations Support

🤝 Referrals at Deliveroo

Referrals are one of our strongest sources of hires at Deliveroo — they play a critical role in helping us find high-quality candidates who already have a trusted connection to the business.

But with that comes the responsibility to manage these candidates with care. A positive and professional experience is essential to maintain trust — both with referred candidates and with the employees who recommend them.

📌 Why Managing Referrals Matters

A strong referral experience:

Enhances Deliveroo's employer brand
Builds trust with internal employees and their networks
Prevents the erosion of candidate trust when communication is lacking
Helps retain and convert top-tier talent

Without a clearly defined process, we risk a disjointed experience that can negatively impact candidate perception — which is why we’ve implemented a dedicated SLA and communication approach for all referral candidates.

🧾 Key Resources

👥 Managing Referral Candidates – SOP for Recruiters
A step-by-step guide and SLAs for efficiently handling referral candidates throughout the hiring process.
🌐 Referral Introonet Page for the Business
A go-to guide for employees across the business on how to submit referrals and what to expect.

🌍 Who This Applies To

This procedure is mandatory for the entire recruitment team across all markets. It should be followed when responding to any candidate who has been referred and is actively moving through the recruitment process.

⚠️ Referrals aren’t just “another application” — they require a more considered and timely approach. Let’s uphold our standards and make the process as smooth and positive as possible for every referred candidate.