Standard Operating Procedures (SOP) – Recruitment Operations Support

❓ What is an SOP?

A Standard Operating Procedure (SOP) is a clear, step-by-step, repeatable guide for carrying out routine tasks. SOPs help prevent mistakes and miscommunication by outlining exactly how a task should be done.

They promote:

Consistency
Efficiency
Quality assurance

SOPs may also be referred to as a playbook, operations manual, or operational handbook.

📚 Where to Find SOPs

SOP Library: Recruitment Team Shared Drive

☝️ Why do we use SOPs—and why store them in one place?

Storing SOPs in a centralised location helps us:

Maintain consistency in format, terminology, and process documentation
Align on the way of working, using agreed process flows or checklists
Ensure correct distribution and visibility across teams
Provide easy access for those who need them, especially during onboarding and cross-team collaboration

💡 What processes need an SOP? (SOP for SOPs)

An SOP should be created for:

Clearly defined, repeatable processes followed regularly by a team (typically 3+ people)
Processes that support onboarding of new joiners
Tasks that assist with training and knowledge sharing within the team

If you're unsure whether a process requires an SOP, please check with your direct manager.

❌ When is an SOP not needed?

An SOP may not be necessary for:

One-off or infrequently performed tasks
Evolving processes that change frequently
Tasks based on individual discretion or expertise
Simple or universally understood activities
Processes involving confidential or sensitive information, which require separate handling

When in doubt, consult your manager before creating an SOP.

🆕 Creating a New SOP?

Please use the new SOP template to ensure consistency across documentation.